Complaints & Dispute Resolution

How to Submit a Complaint

• Step 1: Contact us via dropbus.eg@gmail.com or 01287441113 — we commit to responding within 24 hours
• Step 2: If unresolved within 48 hours — send a formal complaint email with subject "Formal Complaint" including your booking reference
• Step 3: If unresolved within 7 business days — you have the right to escalate to the relevant authorities

Response Time Commitments

Dispute Resolution

• We aim to resolve all disputes amicably in the first instance
• If unresolved — disputes are subject to Egyptian law and the competent courts of Alexandria
• Under PDPL Law No. 151 of 2020 — you have the right to file a complaint with the Personal Data Protection Authority